Tracking order

How to Track Your Order

Thank you for shopping at ArohaVera. We understand how important it is to know where your package is, and we’ve made the tracking process simple and transparent. Below you’ll find a step-by-step guide to monitor your shipment from our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order is processed and shipped, you will receive an email from [email protected] containing your unique tracking number. This number is typically a combination of letters and numbers (e.g., 1Z999AA10123456784). Please check your inbox (and spam folder) for the email titled “Your ArohaVera Order Has Shipped.”

Step 2: Choose a Tracking Tool

You can track your package directly on our carrier’s website, or use a reliable third-party tracking service for a unified view. We recommend 17TRACK for its global coverage and ease of use.

How to use 17TRACK:

  1. Go to the 17TRACK website.
  2. Enter your tracking number in the search bar on the homepage.
  3. Click the “Track” button.
  4. View real-time updates, including the current location, transit history, and estimated delivery date.

Other trusted options include PackageRadar and AfterShip, which offer similar functionality.

Step 3: Understand Your Tracking Status

Common tracking statuses you may see include:

  • Order Processed – Your package is being prepared for shipment.
  • In Transit – The package is moving through the carrier network.
  • Out for Delivery – The package is with the local courier and will be delivered today.
  • Delivered – The package has been left at the specified address.
  • Exception – There may be a delay due to weather, customs, or an address issue.

Step 4: What If Tracking Doesn’t Update?

It’s normal for tracking information to take 24–48 hours to appear after shipment. If your tracking number shows no updates for more than 5 business days, please contact us at [email protected] with your order number and tracking number. Our team will investigate and provide an update within 1–2 business days.

Additional Tips

  • Save your tracking number and order confirmation email for reference.
  • If you opted for signature upon delivery, ensure someone is available at the address.
  • For international orders, customs clearance may cause additional delays. Check your tracking for customs status updates.

We’re here to help make your shopping experience smooth and worry-free. For any further questions, reach out to [email protected].