Refund policy
At ArohaVera, we are committed to ensuring your satisfaction with every purchase of Skirts, Tops & Blouses, and Pants & Jeans. Please review our refund policy below for a smooth experience.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items showing signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Intimate apparel or swimwear (for hygiene reasons)
- Items damaged due to improper care or misuse
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number, item details, and reason for return. We will provide instructions for returning the product. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to reflect the credit.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please initiate a refund for the original item and place a new order. This ensures faster processing and availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. Include photos of the issue, and we will arrange a full refund or replacement at no additional cost to you.
Contact Us
For any questions regarding this policy, please email [email protected]. We aim to respond within 24-48 hours on business days.