Privacy policy

At ArohaVera, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our online store and purchase Skirts, Tops & Blouses, and Pants & Jeans. By using our services, you agree to the practices described below.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Your full name, billing and shipping address, and email address ([email protected] is our primary contact for privacy-related inquiries).
  • Payment Information: Credit card numbers, debit card details, or other payment method data, which is processed securely by our third-party payment processors. We do not store full payment card numbers on our servers.
  • Order Details: Information about the products you purchase, including sizes, colors, and quantities.
  • Technical Data: Your IP address, browser type, operating system, and browsing behavior on our website (e.g., pages viewed, time spent) collected via cookies and similar technologies.

2. How We Use Your Information

We use your data solely for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you about your order status, returns, or customer service issues via email ([email protected]).
  • To improve our website, product offerings, and user experience.
  • To prevent fraud and ensure the security of our transactions.
  • To comply with legal obligations, such as tax and record-keeping requirements.

We do not use your information for marketing purposes without your explicit consent. You will not receive promotional emails unless you have opted in separately.

3. Data Storage and Retention

Your personal data is stored securely on our servers and those of our trusted service providers. We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, order-related data is retained for a period of [X] years after your last purchase to comply with tax and accounting regulations. After this period, your data is securely deleted or anonymized.

4. Data Protection Measures

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL/TLS encryption for all data transmitted between your browser and our website.
  • Firewalls and secure server infrastructure.
  • Regular security audits and vulnerability assessments.
  • Restricted access to personal data only to authorized personnel who need it to perform their duties.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

  • Service Providers: Trusted third parties who assist us with payment processing, shipping, and website analytics. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
  • Legal Authorities: If required by law, court order, or to protect our rights, we may disclose your information to comply with legal processes.

6. Your Rights

Under applicable international privacy laws, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data, subject to legal retention requirements.
  • Restriction: Limit how we use your data in certain circumstances.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These include:

  • Essential Cookies: Necessary for the website to function, such as maintaining your shopping cart.
  • Analytics Cookies: Help us understand how you use our site to improve its performance.
  • Functional Cookies: Remember your preferences, such as language or currency settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. International Data Transfers

As a global online store, your data may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws by using standard contractual clauses or other approved mechanisms to safeguard your information.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly. Please contact us at [email protected] if you believe this has occurred.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]

We are dedicated to addressing your inquiries promptly and transparently.