Faq

How do I place an order?

Simply browse our collections of Skirts, Tops & Blouses, and Pants & Jeans. Select your desired items, choose your size and quantity, and proceed to checkout. You will be guided through the payment process.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes, please email us at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee modifications once the order is in processing.

What are your shipping options?

We offer standard and express shipping for all orders. Shipping costs and estimated delivery times are displayed at checkout based on your location.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times and fees vary by destination. Please check our shipping policy for details.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our carrier's website.

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please email [email protected] to initiate a return. Refunds will be processed to your original payment method.

Can I exchange an item for a different size or color?

Yes, we offer exchanges for size or color variations subject to availability. Contact us at [email protected] with your order details and request.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping method.

How do I find the right size?

We provide a detailed size guide on each product page. For Skirts, Tops & Blouses, and Pants & Jeans, please refer to the measurements listed. If you need further assistance, email us at [email protected].

Are your products true to size?

Our products generally fit true to size based on standard measurements. However, we recommend checking the specific size chart for each item, as fit may vary by style.

What if an item is out of stock?

If an item is out of stock, you can sign up for a restock notification on the product page. We will email you when it becomes available again.

How can I contact customer support?

For any questions or concerns, please email us at [email protected]. We aim to respond within 24-48 hours on business days.

Do you have a physical store?

ArohaVera is an online-only store. We do not have physical retail locations.